Return, Replacement, Cancellation & Refund Policy
Last Updated: September 2026
At AVX India, we aim to supply genuine products in proper working condition and provide professional support throughout the purchasing process.
Because AVX India sells both standard electronics and large/high-value professional AV products, return eligibility depends upon the nature and condition of the product.
1. Damaged, Defective or Incorrect Product
If you receive a product that is damaged in transit, defective on arrival, incorrect, or materially different from the product ordered, please contact AVX India promptly after delivery.
For faster resolution, customers should provide:
- Order/invoice number
- Product model
- Photographs of the product
- Photographs of packaging
- Serial number
- Video showing the issue, where relevant
- Description of the problem
We strongly recommend recording an unboxing video for high-value products, especially Interactive Flat Panels, Digital Boards, displays, cameras and other professional AV equipment.
After verification, AVX India may arrange troubleshooting, inspection, replacement, repair, return or refund as applicable.
Indian E-Commerce Rules specifically require clear disclosure of return/refund/exchange and warranty information, and provide protections where products are defective, deficient, spurious, materially inconsistent with advertised/agreed characteristics, or subject to qualifying late delivery.
2. Change-of-Mind Returns
Due to the specialized and high-value nature of professional AV products, change-of-mind returns may not ordinarily be accepted once the product has been dispatched, delivered, opened, installed, activated or registered, unless expressly stated otherwise on the applicable product page or agreed by AVX India.
This does not limit any return, replacement or refund rights that a customer has under applicable law.
3. Non-Returnable Products
Subject to applicable consumer rights, returns may generally not be available for:
- Customized or specially ordered products
- Products procured specifically against a confirmed customer order
- Installed or commissioned equipment
- Activated software/licenses
- Products with missing serial-number labels
- Products damaged due to customer misuse
- Products modified or repaired by unauthorized persons
- Products returned without original accessories or packaging where these are reasonably required
- Consumable items once opened
- Customized acoustic/interior materials
- Fabricated products or made-to-order installations
4. Interactive Flat Panels / Smartboards
Interactive Flat Panels and Digital Boards are large, fragile and high-value products requiring specialized transportation and installation.
Customers should inspect packaging for visible transit damage before or at delivery wherever reasonably possible.
If transit damage is identified, notify AVX India promptly and preserve the original packaging until the claim is resolved.
Technical problems may first be assessed remotely or through an authorized technician to determine whether repair, replacement or another remedy is appropriate.
5. Cancellation Before Dispatch
Orders that have not yet been dispatched or specially procured may generally be eligible for cancellation.
Where AVX India has already incurred non-recoverable procurement, payment-gateway, logistics, customization or other costs specifically for an order, treatment of those costs will depend upon the agreed order terms and applicable law.
6. Customized AV Projects
Orders for Smart Classroom, Studio, Conference Room, Boardroom, Meeting Room, Acoustic/Soundproofing or other customized AV projects may involve advance procurement and project-specific work.
Cancellation/refund treatment will depend upon the stage of procurement, fabrication, design and installation and the terms of the accepted quotation or purchase order, subject to applicable law.
7. Refunds
Once a refund is approved, AVX India will initiate it through the original payment method or another mutually agreed method.
Actual credit time may depend on the bank, card issuer, UPI provider or payment gateway.
Any legally applicable refund timelines will prevail over inconsistent contractual terms.
8. Return Shipping
Where a return is accepted because AVX India supplied a defective, damaged or incorrect product, responsibility for return logistics/cost will be determined in accordance with applicable law and the circumstances of the order.
For any discretionary return accepted for reasons not attributable to AVX India, return transportation and related costs may be borne by the customer where legally permissible and disclosed/agreed.
9. Warranty Claims
Issues arising after the applicable DOA/initial-return period may be handled under the manufacturer's/OEM's or applicable AVX India warranty.
Warranty resolution may involve diagnosis, onsite service, repair, replacement of components or replacement of the product depending on the warranty terms.
10. Contact for Returns & Refunds
To initiate a return, replacement or refund request, contact:
AVX India
Phone: +91 9871045001
Website: avxindia.co.in
Email: getavxindia@gmail.com
Please include your order number/invoice and details of the issue.
